Get ready to Engage! Announcing General Availability of Microsoft Social Engagement!

Get ready to engage! Summer 2015 Microsoft Social CRM will be available! This is the complete end-to-end customer experience, which allows  your sales team the ability to convert social posts into leads, opportunities, cases, or any custom CRM entity in Microsoft Dynamics CRM. Read more.

social crm_blog

New features include:

  • User Interface (UI): The dashboards are user friendly, easy to read, and offer new filters: authors, post type, assigners, and labels.
  • Social Analytics: With new visualizations provided by the application, you’ll have greater insight to how customers are interacting with your data: phrase clouds, tops fans, top critics, and top hashtags.
  • Social Center: Provides configurable and shareable streams, which consist of real time social posts, allowing for easier monitoring and engaging.

 

By | 2016-11-01T17:27:23+00:00 April 27th, 2015|CRM Posts|

About the Author:

Janelle has over 10 years of experience in high-level administration in the positions of Corporate Services Manager and Executive Assistant to the CEO. These roles included management for all IT development, implementation and maintenance which allowed to expand her knowledge in the industry of technology; making a perfect fit for business administration and IT.