Get ready to engage! Summer 2015 Microsoft Social CRM will be available! This is the complete end-to-end customer experience, which allows your sales team the ability to convert social posts into leads, opportunities, cases, or any custom CRM entity in Microsoft Dynamics CRM. Read more.
New features include:
- User Interface (UI): The dashboards are user friendly, easy to read, and offer new filters: authors, post type, assigners, and labels.
- Social Analytics: With new visualizations provided by the application, you’ll have greater insight to how customers are interacting with your data: phrase clouds, tops fans, top critics, and top hashtags.
- Social Center: Provides configurable and shareable streams, which consist of real time social posts, allowing for easier monitoring and engaging.