What is CRM?

Microsoft Dynamics CRM (now Dynamics 365) is a customer relationship management solution that provides organizations the ability to overcome unique business process challenges for sales, service, and marketing capabilities.

CRM addresses the following Key Areas:

  • Personalize customer experiences by creating end-to-end, outcome-focused journey that engage at the right time and place.
  • Create proactive experiences by determining the best interaction for your customer based on context.
  • Make customer engagement predictive by using analytics with internal and external data to identify patterns and predict outcomes.

Sockeye’s Expertise 

At Sockeye, we focus on building long-term relationships with our Dynamics CRM (now Dynamics 365) customers to serve as a reliable, and expert partner in supporting your critical software implementations across your organization.

  • Business Process Analysis
  • System Design
  • Software Implementation
  • System Migration/Replacement
  • System Upgrades
  • Ongoing User and System Support

Sockeye is a Microsoft Gold Certified Dynamics CRM partner based in Anchorage, Alaska. Gold Certification represents the highest level of partnership offered by Microsoft. Sockeye achieves this status by maintaining certified, experienced consultants and achieving an exceptional level of customer satisfaction on client surveys conducted by Microsoft.